Frequently asked questions
A smart home should stand up to clear questions.
These are the boundaries, cost principles and practical choices that should be understandable before a project begins.
The home
What does Verran do?
Verran plans, configures and coordinates bespoke smart homes. Work may include an audit, design, system architecture, scenes and automations, implementation within the agreed scope, coordination, testing, handover and support.
Must every project begin with a Smart Home Audit?
Larger or unclear projects normally begin with an audit because it creates a useful decision document. A free discovery call establishes whether it is the right start. A small, clearly bounded support issue may sometimes be handled separately.
Do I have to replace everything I already own?
No. Existing devices and systems are mapped and can remain when they are stable, supportable and suitable for the whole. Verran does not promise that every product can or should be integrated.
Can Verran help with Home Assistant, and is it always required?
Yes, when it suits the whole. Home Assistant can be an appropriate local foundation for a more substantial system, but the architecture is chosen around the home, the customer’s preferences and the complexity that is genuinely needed.
What does local-first mean?
It means important functions are designed to run within the home where appropriate, so every daily event does not need to pass through an external cloud service. It does not mean internet-free. Remote access, weather data, updates or some product functions may still require external services.
Will the home work if the internet is unavailable?
That depends on the selected architecture and each product’s dependencies. Local core functions and manual controls are prioritised where reasonable. Functions that require the internet are documented as dependencies rather than hidden.
The project
How do you approach privacy and cameras?
Verran prefers data minimisation, customer-owned accounts, clear access and local processing where suitable. Cameras or surveillance are never the default and are considered only after purpose, placement, legality, access and alternatives have been discussed. Verran is not an alarm company.
Can familiar buttons and controls remain?
Yes. Manual control is a central design principle. Household members and guests should be able to use important functions without understanding the whole system or finding the correct app.
Does Verran carry out electrical installation work?
Verran plans, configures and coordinates smart homes. Where a project includes electrical installation work, such as changes to fixed wiring or permanently connected electrical products, that work is carried out by an electrical installation company registered with the Swedish Electrical Safety Authority for residential work.
Is Wi-Fi or home-network remediation included?
Not automatically. Verran assesses network readiness because system stability may depend on it. Cabling, access points, advanced network configuration or other remediation may require a separate scope or network partner.
Can you work in an apartment or housing association property?
Yes, where the scope fits. The solution can respect housing association rules, permissions, limited intervention and the existing installation. Regulated work and any required approvals are handled by the appropriate party.
Can Verran take part in a new build or renovation?
Yes. Verran can act as the smart home specialist and coordinate function plans, placements, technical choices and information with the architect, interior designer, building contractor and electrical installation company. Verran is not a building contractor or electrical installation company; regulated work is carried out by the correctly registered specialist company.
Responsibility and support
Who owns accounts and access after the project?
The aim is customer-owned accounts, clear access, backups where applicable and documentation that makes the system maintainable. Exact responsibility, administrative roles and any continuing access are written into the project scope.
What is included in handover?
Handover follows the agreed scope and may include a delivery record, system and device documentation, scenes and triggers, manual fallbacks, customer-owned access and backups where applicable, a walkthrough, known limitations and support instructions.
What does support cost after the project?
After the included 30-day adjustment period, optional support costs SEK 1,490 per hour including VAT. A separate quotation is provided where the scope is uncertain or larger. No support subscription is required.
Can Verran help choose and buy smart home products, and is hardware included?
The audit price covers audit work, not hardware. For implementation, hardware is itemised separately at the agreed purchase price, with no hidden product margin. Verran’s professional work, such as design, procurement and coordination, configuration, testing and handover, is priced transparently in the quotation. Licences and external specialist costs are shown separately where relevant.
Can I use a ROT or RUT deduction?
Any potential ROT or RUT deduction can apply only to separately itemised qualifying work, not to the smart-home solution as a whole. Eligibility is determined under Swedish Tax Agency rules. The Smart Home Audit is not marketed as deduction-eligible.
Where does Verran work?
The initial core area is Stockholm and Nacka. Travel outside the core area can be assessed and priced separately. The website does not promise nationwide coverage.
Another question?
A question missing?
Add it to your first message. Do not share alarm codes, access credentials, detailed security information or floor plans in the initial contact.